FAQs
We’ve put together a list of the most common questions we think you may wish to know the answers to! If you still can’t find the answer you are looking for, then please don’t hesitate to contact us on 01256 352415 or sales@thempc.co.uk
Q: Do the prices shown include VAT?
A: The prices online exclude VAT and delivery.
Q: Can you advise on shipping/delivery costs?
A: Delivery costs will depend on the location you need goods shipping and the weights of the products you order. We work with a wide range of couriers and will always aim to provide you with the most competitive shipping costs. Alternatively, if you want to save on delivery costs you are welcome to collect from our offices in Basingstoke, Hampshire.
Q: Do you ship internationally
A: Yes, we can ship your merchandise to any location you require, our team are experienced in international shipping as we ship globally every day.
Q: Can you ship directly to our event?
A: Yes, we ensure all items you order come into our Basingstoke warehouse for quality control before we ship anything. This means if you order a number of items we will consolidate into one shipment and ship anywhere you require – If you require items shipping to multiple locations we can also make this happen.
Q: Do you offer design services?
A: Absolutely, we have in house designers who spend their entire days designing solutions for our customers.
Q: If I provide you with my logo can you take care of the artwork?
A: Yes, if you supply us with your logo in a print ready format .ai or .eps (Saved to 300dpi) we can take care of your artwork for you, we will also visualise your artwork onto a proof for your final approval.
Q: I only have my artwork in a Jpeg or PNG format
A: No worries, send this to us and we will see if the resolution is good enough to use for print. If it isn’t, we have designers who can re-draw your logos and supply them back to you in all the formats you will need (artwork charges will apply)
Q: Can you print in my company’s Pantone colour?
A: Yes, when ordering we will ask you to provide your company Brand Guidelines but if these are not available or you do not have them you can simply supply the pantones you want us to work to and we will ensure your merchandise is on brand and matched to your corporate colours.
Q: Do you print in-house?
A: Yes, we have a UV digital press in house that means we can print in house.
Q: If my items all have different lead times, can it be delivered to me all in one go?
A: Yes. We can store it all here and dispatch as one complete order. Alternatively, if you have items which are urgent we can ensure these are delivered to you as soon as they are available.
Q: What if I cannot find the product I am looking for online?
A: Give us a call, we would love to talk to you. We have an experienced sales team are available to talk you through the process, just call us on 01256 352415
Q: How long will my order take?
A: All items we produce have different lead times, we will make you aware of manufacturing lead times when we quote. If you need your order in a hurry, just let us know, some products we can offer on an express service and we can offer some items in a turnaround time as little as 2 days. Just let us know your deadline when you get in touch and we will help you make sure you meet it.
Q: Do you offer fulfilment services?
A: Yes, for example if you have an event and you want to produce event bags, we will add all the content to the event bags for you. As we also offer print services, if your event bags need printed collateral or leaflets in them we can also take care of this.
Q: Do you offer stock holding?
A: Ordering larger quantities of stock will mean you can benefit from lower unit costs per item, we understand though that this is not always possible as you may have limitations on space in your office. We can therefore offer you with stock holding services which you can call off as and when you need it.